The Marriott–Sonder Deal – Corporate Failure with Human Fall Out

The Rise and Fall of a High-Profile and failed Partnership: A Lesson in Leadership and Accountability and who should be fired In August 2024, Marriott International announced a long-term licensing agreement with Sonder Holdings, a tech-driven lodging startup known for its stylish, apartment-style accommodations. This startup is ambitious, but unproven. The deal promised over 9,000

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Thriving in the First 100 Days: Delivering Performance Without Losing Yourself

In the first three articles of this series, we explored how to enter a new role with purpose, build trust with your colleagues and peers, and deliver early wins that prove your value. You learned how to read a hotel’s culture, identify silent influencers, and create small, meaningful results that set the tone for long-term

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Thriving in the First 100 Days: Delivering Early Wins

In our last article, we explored the critical art of building relationships—with your boss, peers, and the silent influencers who quietly shape the success of every hotel department. Many readers told me they finally understood why trust and credibility are more valuable than visibility alone. Now, we move to the next crucial step: delivering early

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Thriving in the First 100 Days: Building the Right Relationships

In the first article of this series, I discussed entering with purpose, listening before acting, and running alongside the train before jumping on. That’s how you gain credibility in the early days. But credibility alone is not enough. Hospitality is a people business. Success comes down to who you build trust with, and how quickly.

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Mastering Interviews and Mindset: Turning Conversations into Offers

If you’ve been following this series, you’ve done the work. You’ve prepared, you’ve practiced. But as your interview approaches, the noise in your head might be getting louder—the fear, the “what-ifs,” the pressure to be perfect. I want to share one simple thing that helps many people find their quiet spot in a tech-driven world:

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